SDS Creative Technologies, LLC store

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Returns & Exchanges

We understand that sometimes products need to be returned. Whether your item has developed a fault, is damaged or is no longer required, we can help you out.

Unwanted products

Please call to obtain an RMA number at 1-800-384-3820. To speed up the process, please have your order number to hand before calling.

You can also arrange a return by emailing customer.services@sdscreativetech.com. Please ensure that you provide your order number before sending your email

An unwanted product can be returned within 30 days of delivery as long as it’s still in its original, unopened packaging.

We cannot accept unwanted items after 30 days of purchase, nor can we accept items that have been used

In accordance with your rights when you purchase goods online, unwanted products can be returned open so long as you let us know you want to return them within 14 calendar days from the day after delivery. They must include all original packaging, be in 'as new' condition and must not have been used, installed or had any data input on them.

Faulty products

If the product is faulty, you always have the option of an exchange or refund if the fault occurs within 30 days of delivery. If the fault with your product occurs within its guarantee period (normally 12 months from delivery) we will offer you an exchange. In all cases we reserve the right to inspect the product and verify the fault.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Please call to obtain an RMA number at 1-800-384-3820. To speed up the process, please have your order number to hand before calling.

You can also arrange a return by emailing customer.services@sdscreativetech.com. Please ensure that you provide your order number before sending your email

Damaged products

If you receive a damaged product, please call us within 48 hours of delivery at 1-800-384-3820. We will arrange an exchange or refund as soon as possible.

Collection/exchange of the damaged item is free.

Cancelling an online order

If you decide to cancel an order that you have not yet received, please call us at 1-800-384-3820 to inform one of our colleagues whether you would like a refund or exchange. To speed up the process, please have your order number at hand before calling.

Once we have received your request, we will contact you to process your cancellation.

If it is too late to cancel your delivery, please email us or call us to discuss an exchange or refund.